• By making a booking/ticket purchase, you are showing full agreement to our Booking Terms & Conditions. Once purchased, we cannot offer refunds, returns, or exchanges for ticket purchases not wanted, used, or claimed, etc. We can only offer refunds or exchanges if an event has been cancelled or rescheduled.

• All advance tickets will be held for collection at the venue box office as doors open at 7pm on the show date.

• Tickets will be detailed/saved under the name of the person/PayPal account they were booked by.

• All show seating choices and allocations will be confirmed via a full booking confirmation email, which will be sent to your registered PayPal account email address within 24 hours of your purchase. Please make sure the email address you have registered with your PayPal account is current!

• Ticket Resale: If a ticket cannot be used, and we are informed at least 24 hours before the show date, we can, upon specific request, help to re-sell the ticket(s) by offering it/them to our mailing list. Please note: we can’t guarantee any resale.

• Resale Cut-Off: Please note that any resale requests received after midnight on the day before the show cannot be processed. We are unable to reallocate or re-sell tickets once the final show box office lists have been set.

• Resale Consideration: Your ticket will only be considered as re-sold if the entire show is sold out at the performance time on the show date.

• Re-Stock/Resale Charge: If we manage to re-sell your ticket(s) successfully, it/they will incur a 25% re-stock/resale charge as a standard fee to cover the full costs of ticket reallocation, including booking system administration fees and related processing costs.

• PayPal  

Please make sure the email address associated with your PayPal account and payment is current! 

The email address provided to us via PayPal checkout is the only contact email address we will have for you and to which we will send your full booking confirmation email.  

You can also take advantage of PayPal's "Pay In 3" payment option. Simply split your purchase into 3x interest-free payments, with no set-up fees or charges with PayPal's "Pay in 3" option when you are using our website PayPal checkout.

• TYL by NatWest - contactless card payments (in-person booking)

• Secure Bank Transfer  (in-person booking)

• Cash  (in-person booking)

We are very sorry - The Library Theatre currently has no wheelchair or step-free access available.

Due to ongoing renovation works being undertaken by Sheffield City Council and Sheffield Central Library, The Library Theatre unfortunately cannot accommodate wheelchair users at this time, and there is currently no accessible/disabled toilet available at the venue.

Access to the theatre involves:

- Two flights of stairs from the main entrance on Tudor Square down to the foyer/bar area.

- A short flight of stairs from the foyer/bar up into the main theatre space.

- An additional flight of stairs inside the theatre leading down into the seating area (unless you select seats at the top of the auditorium, near the entrance).

- You can view the layout via the seating plan on the ticket page, or see a visual overview in THIS POPUP VIDEO. (Mobile users - please contact us for a video link.)

Sheffield City Council and Sheffield Library Theatre are working towards long-term improvements to ensure the space becomes more accessible in the future. 

We sincerely apologise for any inconvenience this may cause, and thank you for understanding that this matter is beyond our control.

If you have any specific questions or concerns regarding access, please do not hesitate to get in touch.

• You will be able to choose your preferred seating via checkout.

• Kindly be aware that our seating arrangement policy does not permit a single-seat gap between selected seats. As a standard procedure; we take the necessary steps to fill in any one-seat gaps that may occur due to seating choices.

• Please see our full FAQs re general accessibility.

• Two Fully Licensed Bars

• Cash purchase only

• The Library Theatre does not have an allocated car park, however, there are various signposted NCP/Q-Park covered car parks, on-street parking, plus open-air car park areas surrounding the City Centre & the Theatre District.

• The Library Theatre have a PRE-BOOKED parking voucher system for all guests with Q-Park, Charles Street, Sheffield, S1 2NA.  Library Theatre visitors will receive a 20% discount on parking at Q-Park Charles Street by using the promo code ‘LIBTICKT20’ when pre-booking through the Q-Park website.

• Please note that Sheffield City Centre now enforces a CLEAN AIR ZONE. Full details: https://www.sheffield.gov.uk/campaigns/clean-air-zone-sheffield

• This event will include flashing lights and loud noise - if you have an aversion or trigger to either, we suggest that this event is probably not suitable for you.

• The bar will open as doors open. There will be 2x or 3x acts, with an interval in between each act. The bar will remain open after the show until midnight.

• We generally state a flexible time of 11-11:30pm as the end of show time, just in case the show/venue/bar (& toilet queues!) have experienced any delays during the night. If you need to book travel, we recommend that you book from 11:30pm so not to miss any of the show due to any delays.

• Please note: Our shows are obviously labelled/billed as an 18+ Cert.

• Due to content, some acts/performances will obviously include bawdy/risqué style humour/themes/language, plus there will be some degree of striptease.

• We trust that having chosen to come along and see such a show as this, our general adult audience has a broad and inquisitive mind ... if not, our show/event is perhaps not for you. 

• Please dress smartly.

• We reserve the right to refuse entry or remove anyone from the venue who is displaying aggressive or unwanted behaviour.

• Performers may be subject to change without notice.

• In very rare occurrences; unforeseen circumstances may sometimes lead to show/event cancellation or postponement. (Eg: Covid lockdown.) In the event of a show cancellation/postponement, we will offer all ticketholders the choice of receiving a full refund of their ticket value. Please note, however, that while we will ensure the refund of the ticket costs, our liability does not extend to any ancillary expenditure incurred. (This includes but is not limited to expenditures related to travel, accommodation, and food, etc.)

• Please note: Our shows are explicitly billed and clearly designated as 18+ certified. Valid photographic ID may be required upon entry.

• We uphold the right to refuse entry to anyone who cannot provide a valid photographic ID.

https://www.velvetburlesque.co.uk/privacy-policy

If you have any questions regarding your data, please do not hesitate to contact us.